Zephyr Professional Practice Test

What is one of the non-functional requirements addressed by implementing Cloud Service Management?

1. Increased customer support

2. Maintaining data entry accuracy

3. Collaboration between development and operations

4. Enhancing marketing strategies

The correct answer is: Collaboration between development and operations

Implementing Cloud Service Management addresses non-functional requirements such as collaboration between development and operations, which is a key aspect of ensuring that both teams work effectively together to deliver and maintain services. This collaboration often leads to improved efficiency, faster problem resolution, and a smoother workflow, allowing for more responsive service management and development processes. By encouraging close cooperation between these two critical functions, organizations can enhance the overall reliability and performance of their cloud services, which are essential elements of effective service management. The other options focus on different aspects of business operations. Increased customer support relates more to functional requirements aimed at enhancing user experience. Maintaining data entry accuracy is concerned with the correctness of data, which is also a functional requirement. Enhancing marketing strategies falls outside the scope of Cloud Service Management, as it pertains more to business growth and customer engagement than to the management of cloud services themselves. Thus, the focus on collaboration effectively underscores the importance of integrating roles in cloud environments, making it a significant non-functional requirement.